My proof is wrong - what should I do?

When viewing your proof and something doesn't look right, don't approve it.

What should I do?

While viewing your proof, you have two options depending on what needs changing.

Something doesn't look right with the proof

If you're concerned about the layout, bleed, page order, Spot UV/Foiling, or anything else that doesn't look quite right - or you'd simply like an expert to check it:

• Select My Proof is Wrong, when you're viewing you proof.
• Add notes explaining exactly what doesn't look right or what you'd like us to check.
• Submit your feedback to our studio team and continue to place your order.

Your notes will go directly to the studio artwork team, who will review the issue and make any necessary changes where appropriate. If required, our team can manually create a new proof and email it back to you.

If a new proof is required, it will also appear in your account area within 2 working hours.

You'll then need to carefully check the new proof and approve it before your order can proceed to print.

Need to change your artwork

If the proof is correct based on the artwork you uploaded, but you want to make changes to the artwork itself, you can upload a revised file.

While viewing your proof:

• Select Upload Artwork.
  
• Amend your artwork and upload the new file.
• A new proof will be generated for you to view online.

Make sure you carefully check your new proof and approve it before your order can proceed to print.

Need help?

Our Live Chat Assistant is the fastest and easiest way to get help navigating your account, help you with your artwork query, and even upload the artwork to your order.