I'm having payment issues!

If your payment has not been authorised by your bank, please check that your billing address and card details are correct, particularly if you're placing an order on behalf of a business.

If you're still unable to make your payment, please try the following:

1. Try a different debit or credit card - another card may work if your original payment is being declined (please note: some banks may block the payment from going through and we recommend that you speak with your bank to allow the payment to be successful).
2. Try PayPal - Select PayPal at checkout as an alternative patment method.
3. Try and new browser session - open checkout in a new browser window or an incognito/private browsing window and try again.
4. Clear your cache and cookies - clearing your browser's cache and cookies can resolve issues with the checkout page. Then try your payment again. 

If you're still unable to complete your payment after trying these steps, please contact us for further assistance. 

Please note: At present, instantprint are unable to take payments over the phone or place an order on your behalf. 

Payments must be completed by the customer through the secure online checkout.

If you need any help or support with navigating our website or help placing your order, please pop onto our live chat assistant.  

Our chat assistant will be able to guide you through the ordering journey and explain how to pay for your order.

Please note that our chat assistant cannot take payment or accept card details. Payments must be completed securely through the online checkout.

For your security, never send your card details or other payment information through chat or email.